Our services are available to customers in the United States and most international countries, except where prohibited by law.
If your country is not supported, you will not be able to complete checkout at the time of purchase.
Website: https://dovorko.com
At Dovorko, customer satisfaction is our priority. If you are not fully satisfied with your purchase, this policy outlines how to return items and request a refund or exchange in a fair and transparent manner.
1. Return Eligibility
You may request a return within 28 days from the date you received your order.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition and packaging.
- Items must include all original tags, labels, and accessories (if any).
Returns that do not meet these conditions may not be accepted.
2. Non-Returnable Items
The following items are not eligible for return:
- Items marked as Final Sale
- Personalized or customized products
- Gift cards or promotional items
- Items showing signs of use, wear, or damage not caused during shipping
3. Return Process
To initiate a return:
- Contact us at support@dovorko.com with your order number and reason for return.
- We will provide you with return instructions and the return address.
- Ship the item(s) back using a trackable shipping service.
Important: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Damaged or Incorrect Items
If you received a damaged, defective, or wrong item, please notify us within 28 days of receipt at support@dovorko.com.
We may request photos to verify the issue and will offer a replacement or full refund at no extra cost to you.
5. Refunds
- Once your return is received and inspected, we will notify you by email.
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Original shipping fees are non-refundable, except when the return is due to an error on our part.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account or credit card statement again.
- Then contact your bank or credit card company. Processing times may vary.
If you’ve done this and still have not received your refund, please contact us at support@dovorko.com.
7. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return it and place a new order separately.
8. Contact Us
For questions regarding returns or refunds:
Email: support@dovorko.com