Ordering
Q: How do I place an order?
A: Simply browse our store, select the items you want, and add them to your cart. When you’re ready, go to checkout and follow the prompts to enter your shipping and payment information.
Q: Can I change or cancel my order after placing it?
A: Yes, but only if the order hasn’t been shipped. Please contact us at support@dovorko.com as soon as possible. Once your order is shipped, you’ll need to follow our Returns & Refunds Policy.
Shipping
Q: How long does shipping take?
A:
- United States: 4–7 business days
- International: 10–20 business days
Processing time is 1–3 business days before shipment.
Q: How much does shipping cost?
A:
- U.S. shipping: $4.95 flat rate
- International shipping: $10.95 flat rate
Q: Can I track my order?
A: Yes. Once your order ships, you’ll receive a tracking number via email.
Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and PayPal.
Q: Is my payment information secure?
A: Yes. All transactions are encrypted using SSL technology. We do not store your full card details on our servers.
Returns & Refunds
Q: What is your return policy?
A: You can return unused items in original condition within 28 days from the date you received them. Please review our Returns & Refunds Policy for full details.
Q: Do I have to pay for return shipping?
A: If the item is defective or we made an error, return shipping is covered. Otherwise, customers are responsible for return shipping costs.
Q: How long does it take to get a refund?
A: Refunds are processed within 5–10 business days after we receive and inspect your return.
Order Issues
Q: My package is lost or damaged. What should I do?
A: Contact us at support@dovorko.com within 7 days of expected delivery. We’ll investigate with the carrier and resolve the issue promptly.
Q: I received the wrong item or something is missing.
A: Please notify us within 7 business days of receiving your order. We’ll arrange a replacement or refund.
Privacy & Security
Q: What do you do with my personal information?
A: We use it to process your orders and improve your shopping experience. We never sell or rent your data. Read our full Privacy Policy for more.
Q: Can I delete my account or personal data?
A: Yes. Please email us at support@dovorko.com to request account deletion or data removal.
Need More Help?
If your question isn’t listed here, feel free to contact us:
Email: support@dovorko.com