Our services are available to customers in the United States and most international countries, except where prohibited by law.
If your country is not supported, you will not be able to complete checkout at the time of purchase.
At Dovorko, we are committed to providing customers with a secure and transparent shopping experience. These Billing Terms & Conditions describe our policies regarding accepted payment methods, billing, order processing, shipping, returns, cancellations, and fraud prevention.
1. Accepted Payment Methods
We accept the following secure payment methods:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- PayPal
All payments must be authorized and processed in United States Dollars (USD).
2. Payment Accuracy
The billing information provided during checkout must match your financial institution’s records.
Incorrect or mismatched details may delay processing or lead to order cancellation.
3. Order Processing
Orders are typically processed within 1–3 business days (excluding Sundays and U.S. holidays).
The final order total includes product cost, applicable taxes, and shipping fees as displayed during checkout.
You will receive a confirmation email when your order is placed and another when it is shipped.
4. Shipping Information
We ship both within the United States and internationally.
Estimated Shipping Times:
- United States: 4–7 business days
- International: 10–20 business days (may vary by destination)
Shipping Rates:
- U.S. orders: $4.95 flat rate
- International orders: $10.95 flat rate
Shipping times are estimated and may be affected by location, weather, or carrier issues.
5. Returns & Refunds
Returns are accepted within 28 days of receiving your order.
- Contact support@dovorko.com if your item is defective or damaged.
- Non-defective returns require the customer to cover return shipping.
- Items must be unused and returned in original packaging.
See our Returns & Refunds Policy for full details and instructions.
6. Order Cancellations
You may cancel your order before it is shipped by contacting support@dovorko.com.
Once the order is shipped, cancellation is no longer possible, and returns must follow the applicable return process.
Shipping charges are non-refundable once dispatch has occurred.
7. Fraud Prevention
To ensure a secure transaction environment:
- We may request additional identity verification such as a government-issued ID or phone number confirmation.
- Dovorko reserves the right to cancel any transaction that appears suspicious or violates our policies.
8. Policy Updates
These Billing Terms & Conditions may be updated at any time.
Please review periodically to stay informed of any changes.
9. Contact Us
For inquiries related to billing, payments, shipping, or refunds, please contact us:
Email: support@dovorko.com