Our services are available to customers in the United States and most international countries, except where prohibited by law.
If your country is not supported, you will not be able to complete checkout at the time of purchase.
At Dovorko, we are committed to providing customers with a secure and transparent shopping experience. These Billing Terms & Conditions describe our policies regarding accepted payment methods, billing, order processing, shipping, returns, cancellations, and fraud prevention.
1. Accepted Payment Methods
We accept the following secure payment methods:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- PayPal
All payments must be authorized and processed in United States Dollars (USD).
2. Payment Accuracy
The billing information you provide at checkout must match your financial institution’s records.
Incorrect or mismatched billing details may result in order delays or cancellations.
3. Order Processing
- Orders are processed within 1–3 business days (excluding Sunday and U.S. holidays).
- The total order cost includes the product price, applicable sales tax, and shipping fees as shown during checkout.
- You will receive a confirmation email once your order is placed and another when it is shipped.
4. Shipping Information
We ship both within the United States and internationally.
Estimated Shipping Times:
- United States: 4–7 business days
- International: 10–20 business days (may vary by location)
Shipping Rates:
- U.S. orders: $4.95 flat rate
- International orders: $10.95 flat rate
Shipping times are estimates only and may vary due to destination, weather, or carrier delays.
5. Returns & Refunds
We accept returns within 28 days from the date you received your order.
- If the product is defective or damaged, please contact us at support@dovorko.com for return instructions.
- If the item is not defective, the customer is responsible for return shipping costs.
- Returned items must be unused and in original packaging.
Please refer to our Returns & Refunds Policy for full terms.
6. Order Cancellations
- You may cancel an order anytime before it ships by contacting support@dovorko.com.
- Once an order has been shipped, cancellation is no longer possible, and any return must follow the return policy.
- Shipping charges are non-refundable once the order has been dispatched.
7. Product Warranty
All products may be covered by a limited manufacturer warranty (if stated in the product description).
- Warranty terms vary by item.
- To initiate a warranty claim, contact support@dovorko.com with your order details.
8. Fraud Prevention
To protect against fraudulent transactions:
- We may request additional verification such as government-issued ID or phone verification.
- Dovorko reserves the right to cancel any order deemed suspicious or fraudulent.
9. Policy Updates
We may revise these Billing Terms & Conditions at any time. If updated, the “Last Updated” date will be modified accordingly. Please review these terms periodically to stay informed.
10. Contact Us
For any questions regarding payments, billing, shipping, or refunds:
Email: support@dovorko.com